New Car Warranty FAQ’s

There is a lot of confusion about new car warranties and consumers rights under the Australian Consumer Laws (ACL).  It’s important to remember that regardless of a warranty offered by a business you have automatic consumer guarantees under the ACL that apply to many products and services you buy regardless of any other warranties suppliers sell or give you.


What is a warranty?

A warranty is a voluntary promise offered by the person or business who sold the product or service to you. A warranty is in addition to any rights you have under the ACL.    You can find out more about warranties in general here

What is a Manufacturer Warranty?

A Manufacturer or Dealer warranty is a promise to the consumer that a vehicle will be free from defects for a certain period of time and that any defects will entitle the consumer to a repair or other compensation.  These are offered in addition to your consumer guarantees.

Will Servicing at a Non Dealer Workshop Void My Warranty?

No. You do not have to use a Manufacturers Dealership to service your car to protect your new car warranty or your consumer guarantees.

How Does An Independent Workshop Protect My Warranty?

To protect your new car warranty a workshop needs to follow a set of guidelines when servicing your car.  These include using quality spare parts from reputable suppliers plus lubricants and fluids that met manufacturer’s specifications. They must conduct the service in accordance with the manufacturer’s instructions and be carried out by staff trained, supervised and suitably qualified.

If you have any questions, your local Repco Authorised Service centre will be happy to answer them or you can read more from the Australian Automotive Aftermarket Association on new car servicing here.  

What if I Have a Warranty Claim?

If you have a warrantable defect it may be a condition of the warranty that any work to rectify is carried out at the Manufacturers Dealer workshop. Your independent mechanical workshop may also be able to guide you through this process.

What should I do if a Manufacturers Dealership Denies my Warranty?

Check your rights under the ACL and remember that often your consumer guarantees will last longer than a warranty issued by a manufacturer.   If a warranty is declined solely on the basis that your car was not serviced by the Manufacturers Dealership or that “non genuine” parts were used please contact the ACCC on 1300 302 502.  Your independent mechanical workshop may also be able to guide you.