Car Service "By the Book"
Sometimes known as a hand book service, a log book service is when your car is serviced in accordance with the vehicle manufacturer specifications. It involves checking and/or replacing certain components and fluids on the vehicle at the time intervals recommended by the manufacturer.
Many people believe they must go back to a car dealership for New Car Log Book servicing in order to maintain the warranty. Actually, the ACCC have consistently confirmed that under Australian Law, you are free to have your car service carried out by a mechanic or service centre of your choice provided they are qualified to do so. Click here to see the formal ACCC statement.
Repco Authorised Service centres are fully qualified to perform log book servicing.
A vehicle log book is a guide provided by the vehicle manufacturer’s containing information on the specified or recommended service requirements. It guides your mechanic on exactly what needs attention at that specific service interval. It is also used as record of Services performed. Completing these services on time helps to preserve your vehicle’s re-sale value, extend the life of the car and to maintain the warranty.
The log book in some vehicles includes a box which indicates that it should be stamped by an ‘authorised dealer’. The ACCC have confirmed that even if a log book is labelled in this way, an independent repairer may sign or stamp the relevant page of your service log book without it affecting the manufacturer’s warranty, provided they are qualified to do so and that all essential requirements are met. Repco Authorised Service Centres are fully qualified to carry out your log book service and verify your log book service records.
Find your nearest Repco Authorised Service centre for your next log book service.
Evidence of a well maintained car will usually augur well for upholding resale value.
Depending on the year, make or model of the car, this is not always an easy task if you want to replace it with an original booklet. Your local Repco Authorised Service centre can offer advice, including the provision of an appropriate aftermarket replacement.
When you choose Repco Authorised Service for your log book service needs, we will look after you and your car. We have Auto-tech training, which ensures continual education and training, keeping technicians up to date with modern vehicle technologies. We use Repco branded products, which are subject to Repco’s stringent manufacturing quality standards to make sure only the best parts are fitted to your car. As Australia's largest service network we are able to offer a nationwide warranty on every service we perform. No matter where you are in Australia, we have you covered.
New Car Warranty FAQ’s
There is a lot of confusion about new car warranties and consumers rights under the Australian Consumer Laws (ACL). It’s important to remember that regardless of a warranty offered by a business you have automatic consumer guarantees under the ACL that apply to many products and services you buy, regardless of any other warranties suppliers sell or give you. Get the Facts on New Car Warranty here and watch our AutoFacts Video
A warranty is a voluntary promise offered by the person or business who sold the product or service to you. A warranty is in addition to any rights you have under the ACL. You can find out more about warranties in general here.
A Manufacturer or Dealer warranty is a promise to the consumer that a vehicle will be free from defects for a certain period of time and that any defects will entitle the consumer to a repair or other compensation. These are offered in addition to your consumer guarantees.
No. You do not have to use a Dealer to service your car to protect your new car warranty or your consumer guarantees.
To protect your new car warranty a workshop needs to follow a set of guidelines when servicing your car. These include using quality spare parts from reputable suppliers plus lubricants and fluids that met manufacturer’s specifications. They must conduct the service in accordance with the manufacturer’s instructions and be carried out by staff trained, supervised and suitably qualified. If you have any questions, your local Repco Authorised Service centre will be happy to answer them or you can read more from the Australian Automotive Aftermarket Association on new car servicing here.
If you have a warrantable defect it may be a condition of the warranty that any work to rectify it is carried out at the Dealer workshop. Your independent mechanical workshop may also be able to guide you through this process.
Check your rights under the ACL and remember that often your consumer guarantees will last longer than a warranty issued by a manufacturer. If a warranty is declined solely on the basis that your car was not serviced by the Dealership or that “non-genuine” parts were used please contact the ACCC on 1300 302 502. Your independent mechanical workshop may also be able to guide you.