Nationwide Warranty

Repco Authorised Service is Australia's largest network of independent car service workshops and with that comes the reliability of a Nationwide Warranty.

Each independently owned Repco Authorised Service workshop offers you an Australian-wide warranty ensuring the goods and services you receive are free from defects in materials and workmanship. This warranty is in addition to your rights under the Australian Consumer Law. If something does go wrong or you have a question about our Nationwide Warranty, please get in touch with us here.

With over 500 Repco Authorised Service centres Australia wide, there are few places you won't find one of our workshops within easy reach.

Warranty Period

For services provided by any Repco Authorised Service workshop, the warranty is for a period of 12 months or 20,000kms (whichever comes first) from the date of your invoice.

In addition, any goods used or consumed when services were provided to you may include a warranty provided by the manufacturer or supplier.

Claims

If you need to make a claim under the warranty, please contact the Repco Authorised Service workshop that originally completed the work on your vehicle. The workshop where the work was originally performed will be responsible for responding to and accepting claims. If the original workshop can't help, they may authorise another workshop in the network to assist.

Terms and Conditions

What does the warranty cover?

  1. The Repco Authorised Service workshop will have the option of reperforming, replacing or repairing the good or service if it is or becomes defective during the warranty period, at no additional charge.
    a.       Where the good or service is replaced, repaired or reperformed pursuant to this warranty, the replacement good or reperformed service will be subject to the terms of this warranty commencing on the date of the original invoice.
    b.       If you request for a good to be repaired, your Repco Authorised Service workshop may choose to replace the good with a refurbished good of the same type.
  2. The warranty will cover any reasonable diagnosis or scanning fees conducted by the relevant Repco Authorised Service workshop, if such goods or services are later found to be defective.
  3. If the work done on your vehicle involves the supply of services from another service provider nominated by the Repco Authorised Service centre, the warranty offered by such service provider will replace this Nationwide Warranty to the extent of such goods .  The Repco Authorised Service centre will advise you of the terms and conditions of such warranty.
  4. The rights and obligations under this warranty remain solely with the original Repco Authorised Service workshop that provided you with the product or service.
  5. The benefit of this warranty is personal to you and is not transferable.

What does the warranty not cover?

This warranty does not cover:

  1. normal wear and tear but exclude consumable goods such as globes, wipers, and fluids;
  2. loss of any data store in your vehicle like music or phone numbers; and
  3. any incidental loss or damage caused by the defect, such as towing fees, loss of profits, loss of use and loss of goodwill or other loss or damage that cannot reasonably be considered to arise normally.

This warranty is void if the defect is a consequence of misuse, neglect, abuse, incorrect operation or improper maintenance of the vehicle, accident, or other use that is not otherwise caused by a Repco Authorised Service workshop.

How to submit a warranty claim

Your rights under the Australian Consumer Law

The goods and services acquired from a Repco Authorised Service workshop comes with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  1. to cancel your service contract with us; and
  2. to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

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